Upon placement of order, full payment must be made with cleared funds available before goods are dispatched. Payment can be any of the following:
i.Card payment, we accept all Major Credit Cards and Debit Cards, if paying by Credit Card a surcharge fee of 2.5% will apply, Debit Cards do not carry any extra charges.
ii. CHAPS or wire transfer into the Seller’s bank account before goods are delivered.
iii.Cheque Payment, we accept Cheques, but the funds will have to clear in our account before the order can be dispatched. In the event of a dishonoured Cheque the Customer’s order will be placed on hold until cleared funds are received, an extra Charge of £30.00 will have to be paid by the Customer to cover the bank and administrative costs.
New accounts may be opened upon satisfactory bank and two trade references being received. Meanwhile, orders will be accepted and dealt with by payment made upon Proforma Invoicing.
The Seller reserves the right to ask the Buyer for a deposit or advance payment before the Buyer’s order can be processed. Alternative terms and methods of payment to be mutually agreed and accepted in writing by the Seller.
The Seller offers a nationwide delivery service for which a small charge is made. The Seller endeavours to make deliveries within 5 working days, although an express next day delivery is available. Palletised consignments are left at the nearest convenient access to the delivery address. Delivery of the goods does not include carrying products into the premises. Any delivery dates quoted are genuine forecasts but shall not be legally binding on the Seller. Time of delivery shall not be the essence of any contract. In the event of the Seller being unable to supply goods subsequent to receiving an order from the Buyer, the Seller shall not be liable for any incidental or consequential loss howsoever arising. It’s the Buyer’s responsibility, regardless of delivery address, to ensure the goods are as ordered and they are of satisfactory quality.
The Seller strongly recommends that the buyer checks correct description and quality on goods delivery notes. In the event of any discrepancy whatsoever, the buyer must notify the Seller within 3 days of arrival of consignment and before the goods are used in any way. Otherwise no responsibility can be accepted for any claims. Upon acceptance of deliveries the Buyer must sign the carrier’s delivery note. Should examination at the time of delivery not be possible the delivery note must be signed “Unexamined” in order for any subsequent claim to be acceptable for damage in transit. Claims for loss or damage must be made within 3 days of arrival of consignment informing the Seller and carrier of the loss or damage involved. Damaged items and packaging must be retained for inspection. The Seller shall not be held liable otherwise. None arrival of goods dispatched from the Seller must be notified to the Seller, within “24 hours” from the quoted delivery date, immediately by telephone and also in writing. In all events the limits of liability for any fault or defect in the product shall be to a sum not exceeding the purchase price of the particular goods, and the Seller shall not be liable for any loss howsoever arising. The Seller will not accept any liability for delays caused by “force majeure” beyond the Seller’s control.
The Seller reserves the right of discretion, to accept/or to refuse the return of any goods supplied. It is the Buyer’s responsibility to ensure that all goods returned are properly packed and returned in good condition. Damaged goods will not be accepted for credit. If upon receipt and examination of returned goods, the Seller finds that there is a discrepancy in the stated reason by the Buyer for returning the goods, the Seller reserves the right to refuse credit. The Buyer will be responsible for all product faults up to and including 5%, the Seller will accept responsibility over and above this level. Installation is viewed as acceptance of goods supplied, which means any claims after this stage cannot be accepted by the Seller.
Risk in the goods shall pass the Buyer on delivery but goods shall remain the sole and absolute property of the Seller as legal and equitable owner, until the Buyer has paid to the Seller the agreed price together with the full price of any other goods supplied by the Seller to the Buyer and in all cases payment by cheque shall constitute payment only on clearance of the cheque. Until Buyer becomes the owner of the goods:
The Buyer shall not sell or part with possession of the goods.
The Seller may for the purpose of recovery of its goods enter any premises where they are stored or where they are reasonably thought to be stored and repossess them. If the goods belonging to the Seller are mixed with or incorporated into goods belonging to the buyer the product shall belong to the Seller. If goods belonging to the Seller are mixed with or incorporated into goods belonging to any other person the product shall be owned in common with that other person.
In the event of cancellation of any order by the Buyer, the Buyer will be responsible for all costs incurred by the Seller up to the point of cancellation. The Buyer must notify the Seller of all cancellation in writing.
Natural stone is a product derived from the earth, thus retaining natural veining, Irregular markings, fissure lines and tonal diversity. For this reason close uniformity of appearance is not natural and should not be expected. Buyer acknowledges that manufactured goods will vary in shading and colour from both samples and from separated manufactured batches. All illustrations contained on Seller’s web site and brochures are issued for the sole purpose of giving an approximate idea of the goods described in them. They will not form part of this contract.
Any correspondence or discussion entered into between the Buyer and the Seller other than that referred to in schedules 1 to 6 herein shall not constitute any part of this contact. Any other terms and conditions agreed, outside the scope of this document, pre or post contract, shall only form part of this agreement if specifically accepted by the Seller in writing so as to be an added schedule to this existing contract.
Each and every block is inspected at our quarries before selection for processing in our factories. This forms the first step in our quality control program and is part of our continuous selection process.